The Marketing Companion

First, let's establish something. Despite all the Wall Street belly-aching about Twitter, The Bird is a powerful force in our world. It is a place for innovation, conversation and collaboration. It is where news breaks and politicians rant. It is the place for real-time commentary on live events. But if Twitter has no paying customers, it will not be a platform forever. So there is the rub. Twitter has an enormous and passionate audience. It has a goldmine of real-time data. It is a primary method for getting news to spread. It is changing the world through Twitter chats. ... and yet nobody is paying for any of this. Twitter will never have the mainstream panache of Facebook or the dead-simple interface of Instagram. It needs to find a way to focus on being profitable with LOW user growth ... and you know, there are LOTS of companies that do that. But what Twitter lacks in growth it makes up for in high-octane relevance. When Kanye West and Wiz Khalifa cross swords over marriage and marijuana, they do so on Twitter. When Oprah single-handedly lifts a brand's stock price 23 percent, she does so on Twitter. And when a politician gaffes so hard it sparks a mocking hashtag, he or she (but probably he) does so on Twitter. Twitter has become part of the fabric of our lives. So as the stock for our beloved little channel continues to tumble, Tom Webster and I decided to take this on. How do you save Twitter? We cover a lot of ground in this 30 minute episode of The Marketing Companion and you're going to enjoy the debate! Here we go! How to save Twitter ...

Please support our extraordinary sponsors. Our content is free because of their generosity.

Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

BuzzSumo is the world’s best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial and use the coupon MARKETING-COMPANION to get 20% off BuzzSumo for the first six months. Beyond data, BuzzSumo offers priceless insights to take your marketing to the next level.

GoToWebinar – a leader in online events – is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

Affinio is an advanced audience intelligence platform that leverages the interest graph to understand today’s consumers. Using our deep learning and custom network engine, Affinio is able to analyze these connections to develop a social fingerprint for each user.  Affinio’s customers use this data to: Build in-depth data-driven personas; Understand their audience; Conduct competitive analysis; Identify ideal influencers and sponsorship opportunities; Build data-driven content strategies that resonate; Place highly targeted ads with data-backed creative.

Direct download: 73_Why_Twitter_matters.mp3
Category:Social Media Marketing -- posted at: 8:58am EDT

For the first time since Facebook unseated MySpace in the hearts and minds of teens, ladies and gentlemen, we have a new social media champion -- Snapchat, at least if you're a young American (cue David Bowie). While Facebook continues to dominate overall social media usage, in a new report from Edison Research, Snapchat has eclipsed Facebook with social media users aged 12-24. In fact, 72 percent of them now use Snapchat and 26 percent cited this as the channel they use most often, up from 15 percent just a year ago, a mind-blowing statistic. At the same time, Facebook dropped from 43 percent to 32 percent as the most-used network for that age group. This new report prompted a fascinating discussion with Tom Webster on our Marketing Companion podcast. We also discuss:

  • Why this trend is another way consumers are becoming "less available" to advertisers.
  • Why influencer marketing is growing in importance and how it is transforming in this ad-free era.
  • Is Snapchat social media as it was meant to be? It's unencumbered by Likes, status and brands (for now).
  • New data on podcasting and why Tom Webster now believes this should be considered a "mainstream" channel.
  • Why the "short attention span" view is a myth.
  • The enigma of radio -- receivers are disappearing but reach is holding steady.
  • Content in the future -- might be unrecognizable from where we are today.

Are you ready to hear more? Of course you are. Let's get to it. Resources cited in this episode:

Please support our extraordinary sponsors. Our content is free because of their generosity.

Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

BuzzSumo is the world’s best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial and use the coupon MARKETING-COMPANION to get 20% off BuzzSumo for the first six months. Beyond data, BuzzSumo offers priceless insights to take your marketing to the next level.

GoToWebinar – a leader in online events – is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

Our podcast is also brought to you by Voices Heard Media. Please check out this tremendous resource for scaling social media engagement. Take a look at building an engaged and relevant audience through innovative new games, contests, analytics, polling platforms, and other innovations.

Direct download: tmc.71.mp3
Category:Social Media Marketing -- posted at: 5:08pm EDT

There is a steady drumbeat of bad news about content marketing ...

  • The output of content per brand increased by 78 percent in one year, but content engagement decreased by 60 percent at the same time.
  • On social networks, brand-generated content is seeing the lowest engagement rates now than any other time. BuzzSumo reported that even the best content creators are seeing dramatic declines in social referrals.
  • 50 percent of professionally-marketed blog posts receive fewer than eight social shares.
  • Content Marketing Institute, the relentless cheerleader for all things content, reported in their new research that satisfaction with the measurable results of content marketing slipped from 38 percent to 30 percent in just a year.

TrackMaven report concluded that a majority of professional marketing content fails to have an impact and calls this “the darkest picture to date of content marketing.” BuzzSumo's analytics genius Steve Rayson recently wrote:

Whilst in earlier years it was possible that if you produced good content it would get found and shared, almost by virtue of its quality, this is no longer the case. There is now so much content that even producing great content is not enough.

But despite the gloom, here is a fundamental truth: Content Marketing works. Which of course is part of the problem. In fact, the more it works, the more people invest in content. The more content, the more competition. The more competition, the more it costs to compete just to maintain the gains ... and this is exactly what we're seeing in the marketplace right now. The trick is adjusting to these new realities. How do we overcome that level of information density? How do we assign value to our work? And how do we produce content that rises above the noise? That is the topic of our new podcast episode and one that will surely make you think and perhaps it will even cheer you up in the midst of all this gloomy news. There is a path forward, but we need to adjust to these new realities instead of denying them. Here's how:

Please support our extraordinary sponsors. Our content is free because of their generosity.

Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

BuzzSumo is the world's best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial and use the coupon MARKETING-COMPANION to get 20% off BuzzSumo for the first six months. Beyond data, BuzzSumo offers priceless insights to take your marketing to the next level.

GoToWebinar – a leader in online events – is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

Our podcast is also brought to you by Voices Heard Media. Please check out this tremendous resource for scaling social media engagement. Take a look at building an engaged and relevant audience through innovative new games, contests, analytics, polling platforms, and other innovations.

Direct download: tmc.70.mp3
Category:Social Media Marketing -- posted at: 6:13pm EDT

How much time do you spend each week learning something new? It's a problem for me, which is why I love podcasts so much. I can usually find a way to fit in a 30 minute podcast and feel energized and refreshed. I am even getting a lot of new blog posts ideas from podcast discussions that inspire me. If you haven't discovered podcasts as a way to get energized and inspired, the latest edition of The Marketing Companion would be a great place to start. In this latest edition you'll hear about two new apps to help you create content, a list of the worst apps in the world (including the Death Simulator), and some radical new insights into customer service best practices.

Two cool new apps for the content creator

Tom Webster and I start the show covering two new content-creation apps we love. The first one is Anchor, an app that Tom uses to record and share soundbites on the go. These soundbites are called “waves" and could have an interesting impact on content creation. Lots of possibilities here. I talk about how I am using Blab and why I love it. I'm still in the experimental stage but see huge potential in this as a flexible and easy way to create quality content. I am even combining Blab and Slideshare.

Radical insights into customer service

The heart of the show is a discussion of the surprising data behind Jay Baer's new book Hug Your Haters. Tom Webster led an Edison Research team to discover the truth of customer service on the web today. Here are some the fascinating tidbits that came out of the show:

  • Why Jay's new book is not the one he started out to write.
  • What industries are number one for complaints?
  • What company gets the single-most number of complaints?
  • The vast implications of customer expectations for response speed.
  • What do you do about that 2 percent of "haters" who just love to hate? They won't go away no matter what you do. How do you know when it is time to walk away?
  • The Hatrix -- a strategy for dealing with haters
  • Onstage haters versus offstage haters and the amazing data that points to radical new social media service strategies
  • Why the emphasis on Twitter complaints may be overstated.

I'm sure you'll love this show. Especially the part about poop. Here we go ... Please support our extraordinary sponsors. Our content is free because of their generosity. Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty, the best weekly curation of digital news.

GoToWebinar – a leader in online events – is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

Our podcast is also brought to you by Voices Heard Media. Please check out this tremendous resource for scaling social media engagement. Take a look at building an engaged and relevant audience through innovative new games, contests, analytics, polling platforms, and other innovations.

Direct download: tmc.69.mp3
Category:Social Media Marketing -- posted at: 7:07pm EDT

On the latest edition of The Marketing Companion, Tom Webster and I get personal. Between us, we have more than 50 years of marketing experience and we've learned many important lessons along the way. In this new episode, we look back and discuss the advice we have received from mentors along the way that changed the course of our careers. We also take Bollywood by storm. More or less. I think you will really enjoy this one ... Please support our extraordinary sponsors. Our content is free because of their generosity.

 

GoToWebinar – a leader in online events - is one of the easiest and most effective ways to connect and convert your target audience. You can generate qualified leads, establish thought leadership and build brand awareness for up to 1,000 attendees. Trusted by start-ups to global organizations worldwide, GoToWebinar helps businesses reach over 40 million people each year.

Our podcast is also brought to you by Voices Heard Media. Please check out this tremendous resource for scaling social media engagement. Take a look at building an engaged and relevant audience through innovative new games, contests, analytics, polling platforms, and other innovations.

Direct download: TMC.68.mp3
Category:Social Media Marketing -- posted at: 1:26pm EDT

What does it mean to be "digital?" Is your business digital? How do you know it is? Is it enough? Research shows only 18 percent of all businesses are really optimizing digital in a way that creates competitive advantage and those that do leave their competitors far behind. Which side do you fall on? In this new episode of The Marketing Companion, Tom Webster and I go deep on this topic and discuss what it really means to be a digital business, the importance of adopting a digital mindset and the impact on all of us as marketers. We also look at a case study of a company "going digital" that resulted in a $9 billion loss and the lay-off of nearly 18,000 employees. Are the stakes high? Yes, they are. Do you need to listen to this podcast? Yes, you do. Well ... here it is for your listening pleasure! Resources mentioned in this podcast The Inside Story of what Really Went Wrong at Target Canada, Canadian Business What Digital Really Means, McKinsey Global Institute The Most Digital Companies are Leaving the Rest Behind, Harvard Business Review Illustration courtesy of Flickr CC and Vancouver Film School

Please support our extraordinary sponsors. Our content is free because of their generosity.

gShift’s Web Presence Analytics platform provides agencies and brands with search, social and mobile content marketing data in one place. Monitor and report on an entire web presence. Create smarter, faster content through gShift’s proprietary data. Report on the engagement and performance of your content marketing investment.

Our podcast is also brought to you by Voices Heard Media. Please check out this tremendous resource for scaling social media engagement. Take a look at building an engaged and relevant audience through innovative new games, contests, analytics, polling platforms, and other innovations.

Direct download: TMC.67.mp3
Category:Social Media Marketing -- posted at: 9:14pm EDT

Tom Webster and I have been doing a podcast together for nearly three years. And this is what Tom had to say about our latest episode: "This was our best podcast ever." What made it so? Is the Internet changing for the better or for the worse, and should businesses care? We were inspired by a passage in a recent London Guardian post by Hossein Derakhshan.

 

I miss when people took time to be exposed to opinions other than their own, and bothered to read more than a paragraph or 140 characters. I miss the days when I could write something on my own blog, publish on my own domain, without taking an equal time to promote it on numerous social networks; when nobody cared about likes and reshares, and best time to post. That’s the web I remember ... That’s the web we have to save.

How has the Internet changed in ways that help us or hurt us? Are our values and the promise of the web being slowly "boiled away?" Is the "inward gaze" of social media becoming a dead-end for content? As "newness and popularity" replace authority on the web does its significance decline? One of our deepest and most interesting discussions. I think you will enjoy audio discussion. Is this the Internet we need to save? Resources mentioned in this podcast Iran's blogfather Facebook, Instagram and Twitter are killing the web. How Facebook and Instagram are killing the Internet Mark Bernstein The book Collapse: How Societies Choose to Fail or Succeed: Revised Edition target="_blank"

Please support our extraordinary sponsors. Our content is free because of their generosity.

 gShift’s Web Presence Analytics platform provides agencies and brands with search, social and mobile content marketing data in one place. Monitor and report on an entire web presence. Create smarter, faster content through gShift’s proprietary data. Report on the engagement and performance of your content marketing investment.

Our podcast is also brought to you by Voices Heard Media. Please check out this tremendous resource for scaling social media engagement. Take a look at building an engaged and relevant audience through innovative new games, contests, analytics, polling platforms, and other innovations.

Direct download: TMC.66.mp3
Category:Social Media Marketing -- posted at: 2:35pm EDT

In this episode, Mark Schaefer and Tom Webster look at current events in the marketing space including Twitter's marketing strategy, the impact of social media on politics, the expectation of authenticity and Millennials in the workplace.

Direct download: TMC.65.mp3
Category:Social Media Marketing -- posted at: 12:39pm EDT

The Star Wars editon of Google pants. Let's just get that out of the way. Yes this is part of the cherished and much-anticipated Marketing Companion Holiday Catalogue. It's not just the dream book of 2016. This may be the Dream Book of the Century.  At this point you may wondering, "Mark, where can we get this spectacular book of wonder?" The answer my friends is blowing in the wind. No it's not. There is no wind on a blog. The secret is in the latest edition of The Marketing Companion podcast.

In our annual holiday extravaganza, my scintillating co-host Tom Webster and I tantalize and tease your deepest desires with brand new products such as CrapChat and your very own You Can Be An Influencer Starter Kit. And thanks to our creative friend Ralph Cipolla (ralph.cipolla@me.com) for the Catalogue design. Alas, The Marketing Companion is a serious podcast for serious people and we also grudgingly cover a REAL topic -- our projections for the marketing trends to watch in 2016, including:

  • The rise of advanced new opportunities for sampling and trials
  • The fourth digital epoch is ushered in by Facebook Oculus, opening amazing new business models.
  • Two trends that will make podcasting the best advertising value.
  • We begin to leave our content "homebase" and build a stronger presence on Facebook as the content "magnet" drifts away.
  • Why computer-generated content could transform the marketing function.
  • Why personal branding is even more important in the marketing world of 2016.
  • ... and more! Seriously. There's more.

And did I mention CrapChat? Yes! Get you some. OK, time to put down the holiday punch and click this audio file to check out our marketing madness for the month ...

Please support our extraordinary sponsors. Our content is free because of their generosity.

 gShift’s Web Presence Analytics platform provides agencies and brands with search, social and mobile content marketing data in one place. Monitor and report on an entire web presence. Create smarter, faster content through gShift’s proprietary data. Report on the engagement and performance of your content marketing investment.

Our podcast is also brought to you by Voices Heard Media. Please check out this tremendous resource for scaling social media engagement. Take a look at building an engaged and relevant audience through innovative new games, contests, analytics, polling platforms, and other innovations." 

Direct download: TMC.64.mp3
Category:Social Media Marketing -- posted at: 2:42pm EDT

make money from your content

I went into the business for the money and the art came out of it. If people are disillusioned by that remark, I'm sorry. It's the truth. -- Charlie Chaplin

There are lots of amazing ways to use content for your business. You might want to establish your voice of authority, use content to educate, to help with customer service, perhaps even to entertain. But some of us want to make money. The opportunities to make money from content have changed dramatically in the past 18 months. Traditional methods like inbound marketing and advertising have been under attack while new models like "rented" content and patronage have emerged. In this environment, what is the best way to make money from your content? In this new episode of The Marketing Companion, Tom Webster and I assess every opportunity for monetization including:

  • Indirect
  • Subscriptions/paywall
  • Advertising
  • Affiliate links
  • Sponsored content
  • Native advertising
  • Rented content
  • Inbound leads
  • Re-purposed content through events, book, webinars
  • Micro-payments
  • Patronage

Which ones are going up? Which are going down? Which do you need to keep your eyes on? Tune in to the latest episode of The Marketing Companion to find out! Resources mentioned in this podcast: Ian Cleary Kim Garst Written.com Patreon NBA Savant

Please support our extraordinary sponsors. Our content is free because of their generosity.

gShift’s Web Presence Analytics platform provides agencies and brands with search, social and mobile content marketing data in one place. Monitor and report on an entire web presence. Create smarter, faster content through gShift’s proprietary data. Report on the engagement and performance of your content marketing investment.

Our podcast is also brought to you by Voices Heard Media. Please check out this tremendous resource for scaling social media engagement. Take a look at building an engaged and relevant audience through innovative new games, contests, analytics, polling platforms, and other innovations. Illustration courtesy Flickr CC and Photos of Money

Direct download: TMC.63.mp3
Category:Social Media Marketing -- posted at: 8:10pm EDT