Mon, 18 July 2022
Mark Schaefer and co-host Brooke Sellas talk about a ground-breaking new book that covers the essential online customer care strategies. They discuss the elevated emotional furor on the web today, the risk that comes with taking a stand, the impact of Web3 on customer service, and practical strategies for nurturing meaningful customer connections.
Direct download: Mark-JULY16-FINAL.mp3
Category:Social Media Marketing -- posted at: 8:55am GMT
Mon, 4 July 2022
Mark Schaefer and Mathew Sweezey have a wide-ranging conversation exploring the truth and consequences of crypto winter, co-creating brands, NFTs as the future of CRM and much more. This is an amazing opportunity to peer into the mechanics of Web3 with an industry futurist and thought leader.
Direct download: Mark-July4-FINAL.mp3
Category:Social Media Marketing -- posted at: 9:35am GMT