The Marketing Companion

Mark Schaefer and co-host Brooke Sellas talk about a ground-breaking new book that covers the essential online customer care strategies. They discuss the elevated emotional furor on the web today, the risk that comes with taking a stand, the impact of Web3 on customer service, and practical strategies for nurturing meaningful customer connections. 

Direct download: Mark-JULY16-FINAL.mp3
Category:Social Media Marketing -- posted at: 8:55am GMT

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