The Marketing Companion (Social Media Marketing)

Non-human, AI-generated influencers are now generating millions for their paid sponsors. They don't get sick, they don't complain and they are a significant marketing mega-trend.

Direct download: MarkNOV23FINAL.mp3
Category:Social Media Marketing -- posted at: 2:18pm EST

Fake news is just the beginning. New technology will allow anyone to create Hollywood-quality effects and replicate humans with uncanny accuracy. What are the implications for society, business and marketing?

Direct download: MarkNOV9FINALFINAL.mp3
Category:Social Media Marketing -- posted at: 5:05am EST

In this special episode, Mark Schaefer discusses the stressful realities of the pandemic on his life and urges listeners to consider their historical narrative.

Direct download: Special_MC_edition_pandemic.m4a
Category:Social Media Marketing -- posted at: 9:01am EST

As the pandemic wears on, new customer wants and needs provide opportunities for marketers. Mark and Brooke look at the big word for the next two years: COMFORT.

Direct download: FINALMarkOctober25.mp3
Category:Social Media Marketing -- posted at: 4:55pm EST

There is a small edit needed here. Brooke's audio weirdly cut out and then we resumed Marketing dress for success Has Zoom changed the rules for business decorum or should do the rules of "Dress for Success" still apply? Brooke and Mark debate this plus in-home drones and when the power of celebrity endorsements work TOO well!

Direct download: MarkOct12FINAL.mp3
Category:Social Media Marketing -- posted at: 5:01am EST

With all the changes in the world, it's a good time to pause and reflect on the ideal skillset for a marketing career. How has the pandemic changed marketing careers? What is the best way to keep your skills current? Google and other companies saying that a college degree is not important in some tech careers any more. Will that trend move to marketing as well?

Direct download: MarkSep28FINAL.mp3
Category:Social Media Marketing -- posted at: 6:23am EST

Is the hustle culture still relevant in a pandemic era? What does gerbil food and CBD oil have to do with anything? And why are people seeing more UFOs? Mark and Brooke tackle these questions and more on the Marketing Companion's 200th episode!

Direct download: MarkSEP14.mp3
Category:Social Media Marketing -- posted at: 6:18am EST

The pandemic has created an immense challenge for creatives who depend on live sets and collaborations. Mark and Brooke explore the ups and downs of the creative process in a crisis. When will the new TV content come back?

Direct download: FINALMarkAUGUST31.mp3
Category:Social Media Marketing -- posted at: 5:06am EST

In this special episode, Mark Schaefer talks with Adidas global brand communications director Fabio Tambosi. We explore how the pandemic is re-defining sports, the consumer behaviors that are changing forever, the eCommerce surge, how Adidas pulled off the world's biggest social media hack, and business lessons from LeBron James.

Direct download: MarkAugust17.mp3
Category:Social Media Marketing -- posted at: 7:51am EST

Fashion, food, music, even love ... the pandemic is changing our lives in surprising ways -- with deep implications for marketers. You'll enjoy these insights into the emerging "cottage core" trend, how business can save music, and what happens to love in a crisis.

Direct download: MarkAUG3FINAL.mp3
Category:Social Media Marketing -- posted at: 5:11am EST

Mark and Brooke go toe-to-toe in an episode that covers Instagram fetishes, LinkedIn spam, Facebook boycotts, influencers united, and the reason everyone loves Mark Schaefer's feet.

Direct download: July20.mp3
Category:Social Media Marketing -- posted at: 7:19am EST

Mark and Brooke examine emerging research that may indicate key post-pandemic consumer changes. Among the insights in this episode is the indication that children have taken over the eCommerce function for the family. Other topics include comfort spending, commerce levels, BOPIS, and new digital advertising trends.

Direct download: MarkJuly6.mp3
Category:Social Media Marketing -- posted at: 5:26am EST

Mark and Brooke dissect an extraordinary piece of thought leadership from author Martin Lindstrom. Lindstrom creates a data-based view of the likely "new normal" and this episode explores the implications for the new "imbalances" and marketing professionals.

Direct download: ANNIVERSARY.mp3
Category:Social Media Marketing -- posted at: 4:42am EST

Mark and Brooke discuss an explosive revelation from the Facebook strategy playbook: The company is mindfully encouraging extremism, ignoring warnings from 2016 that the platform was contributing to hate and polarization. The hosts also discuss the emerging importance of corporate communities and the post-pandemic normal.

Direct download: MarkJUNE8FINAL.mp3
Category:Social Media Marketing -- posted at: 4:09am EST

Technology is creating incredible opportunities to connect with customers in meaningful new ways. Mark and Brooke look at some of the most exciting examples of how marketing and customer connection might be transformed.

Direct download: MarkMay25FINAL.mp3
Category:Social Media Marketing -- posted at: 5:15am EST

Mark Schaefer returns to the show after recovering from COVID-19 and relates three lessons of his experience, including an unexpected insight with long-term implications for the world. Mark and Brooke reflect on the impact on their own businesses and how they are being inspired during this crisis.

Direct download: MarkMay11FINAL.mp3
Category:Social Media Marketing -- posted at: 4:41am EST

Guest host Mathew Sweezey joins Brooke Sellas to talk about his new book, The Context Marketing Revolution. Together, we discuss the five context elements needed to create better customer experiences.

Direct download: MarkApril27.mp3
Category:Social Media Marketing -- posted at: 5:04am EST

Guest host Katie Robbert joins Brooke Sellas to discuss how brave brands stay relevant in times of crisis, including advice from other top marketing experts, a note on advertising, and which tools are making work-from-home easier.

Direct download: MarkApril13.mp3
Category:Social Media Marketing -- posted at: 3:25am EST

Mark and Brooke dissect important new research to find some surprising shifts in the use of social media, smart speakers, podcasting consumers. We reveal the identity of listener number one million!

Direct download: MarkFINALMarch30.mp3
Category:Social Media Marketing -- posted at: 5:13am EST

Mark Schaefer shares his view of personal and business priorities in this time of extreme disruption and loss.

Direct download: Embracing_the_chaos_podcast.m4a
Category:Social Media Marketing -- posted at: 7:08am EST

Mark and Brooke dissect a variety of trends including an experiential marketing plan that includes "full body towelettes," innovations from Twitter and LinkedIn, a discussion of slow tech adoption, and a personal reflection from Mark on his competition.

Direct download: MarkFINAL.mp3
Category:Social Media Marketing -- posted at: 7:36am EST

On the latest show, Mark and Brooke announce a contest to honor the one millionth download of The Marketing Companion podcast! Could YOU be the lucky winner? The hosts also cover big news from the podcasting world plus innovations coming from Twitter and Instagram.

Direct download: MarkMarch2.mp3
Category:Social Media Marketing -- posted at: 4:18am EST

New statistics show that blogging activity has slumped after a decade of continuous growth. Mark and Brooke examine the true story behind blogging in the content ecosystem and also discuss an integrated marketing trend, the marketing ideas consumers love most.

Direct download: MarkFeb17.mp3
Category:Social Media Marketing -- posted at: 4:54am EST

Need a celebrity for your next event? New technology may allow you to bring Elvis, Marilyn Monroe or Elvis to your next customer meeting. Mark and Brooke look at this new trend as well as LinkedIn events, and the impact of digital detox ion the advertising industry.

Direct download: Mark-CORRECTED.mp3
Category:Social Media Marketing -- posted at: 7:41am EST

Machine learning is entering the world of everyday marketing helping us streamline tasks and free up time for our employees and customers. The tech is getting simpler and less expensive. Mark and Brooke look at how this can be applied to our everyday marketing lives. They also cover an unexpected new retail trend and discuss tech optimism versus tech pessimism.

Direct download: MarkJan20FINAL.mp3
Category:Social Media Marketing -- posted at: 1:26pm EST

Mark Schaefer and guest Jay Baer reminisce about their decade in social media. What were the hits, the misses, the things they love, the trends they regret? Lots of wisdom and insight jam-packed into this unmissable episode!

Direct download: MarkJan6.mp3
Category:Social Media Marketing -- posted at: 4:32am EST

In this episode, Mark and Brooke discuss some surprising trends impacting marketing in the years to come, including a surprising take on a "culture in, brand out" movement that is percolating in the business world. And, the world is introduced to the "Nimbie"

Direct download: MarkDec23.mp3
Category:Social Media Marketing -- posted at: 9:37am EST

Mark and Brooke explore "parasocial" relationships that seem to be forming in the podcast space and how this might be useful to brands. They also look at an experiential marketing case study and marketing lessons from the streaming video wars. Meanwhile, Brooke debates a potential move to another closet.

Direct download: MarkDec8.mp3
Category:Social Media Marketing -- posted at: 8:23am EST

Forrester reports on a 20-year trend to eliminate top marketing positions. If marketing is central to the success of your company, what is going on and what can we do about it? Hosts Mark Schaefer and Brooke Sellas explore this vital topic and also explain why "anxiety" is the hottest social media trend.

Direct download: MarkNov25.mp3
Category:Social Media Marketing -- posted at: 2:46am EST

Mark and Brooke dissect some heavy issues surrounding the legal, ethical, and political issues surrounding social media news, ads and fact-checking. Practically, what can be done? The hosts also explode the "OK Boomer" craze, marketing leadership imperatives, and the 10 words that absolutely indicate fake news.

Direct download: MarkNOV10.mp3
Category:Social Media Marketing -- posted at: 4:08am EST

A few years ago, Mark Schaefer predicted that "Facebook would be the next Facebook," explaining that the company had the engineering, technical, and financial resources to build or buy their way into the next phase of social networking. Is that still the case? Brooke and Mark also examine developments at Amazon and an "office-less" office.

Direct download: MarkOCTOBER28-FINAL.mp3
Category:Social Media Marketing -- posted at: 6:36am EST

In this final bonus episode, Mark Schaefer gives away another free chapter from his book LESSONS: Essays to help you embrace the chaos. In this installment, he provides his best tricks to help you get ready for an important presentation.

Direct download: LastLESSONS.mp3
Category:Social Media Marketing -- posted at: 4:38am EST

Host Mark Schaefer hosted a marketing retreat dedicated to exploring the future of marketing. Mark and Brooke report on some of the key takeaways from this exciting gathering of business thought leaders.

Direct download: APRIL15MARK-FINAL.mp3
Category:Social Media Marketing -- posted at: 12:08pm EST

In this exclusive bonus chapter from Mark Schaefer's book LESSONS, he tells a story about one his great mentors changed his life with a single word!

Direct download: LESSONSFINAL.mp3
Category:Social Media Marketing -- posted at: 9:52am EST

Many businesses are being disrupted by new digital entrants. Perhaps the only way to fight back is to add emotion. Mark and Brooke look at a new retailing case study, the end of likes, and a new marketing platform from Amazon.

Direct download: MarkSEP30FINAL.mp3
Category:Social Media Marketing -- posted at: 4:13pm EST

In this free audio chapter of Mark Schaefer's book LESSONS, Mark provides you exclusive insight from studying under management and marketing legend Peter Drucker

Direct download: LESSON3FINAL.mp3
Category:Social Media Marketing -- posted at: 2:25pm EST

In this episode, Mark and Brooke discuss the vital topic of staying relevant in a fast-changing world. There are some surprising insights here as they tackle strategies on trends, skills, technology and even the impact of your personal appearance.

Direct download: MARKSep15.mp3
Category:Social Media Marketing -- posted at: 4:44pm EST

Use the same book cover graphic on all five episodes please. In this exclusive bonus content, Mark Schaefer provides a free chapter from his essential new book LESSONS: Essays to help you embrace the chaos, In this episode, Mark teaches us how to stay relevant in an age of disruption

Direct download: Bonus2.mp3
Category:Social Media Marketing -- posted at: 5:32pm EST

Marketers flock to whatever is popular until the ruin it. Mark Schaefer rants on this show that great marketing should be about non-conformity. He and Brooke Sellas also discuss an exciting new trend from Nike, an honest tech movement and the 10 Gen Z words you need to know now.

Direct download: MarkSep1Publich.mp3
Category:Social Media Marketing -- posted at: 8:31am EST

In this bonus episode, Mark Schaefer provides and essential chapter from his new book LESSONS: Essays to help you embrace the chaos. In this free chapter, mark explores how to function as a business person when you're dying inside.

Direct download: Bonus1Final.mp3
Category:Social Media Marketing -- posted at: 1:21pm EST

Mark and Brooke reveal one of the worst marketing tactics in history, now being used by At&T and others to drive customers to their breaking point. Also, TikTok comes of age and a new book to help you embrace the chaos!

Direct download: MarkAugust19.mp3
Category:Social Media Marketing -- posted at: 9:16am EST

This episode highlights a few marketing mega-trends including platform-agnostic video, using customer social media comments as marketing gold, and the three characteristics of genius.

Direct download: MarkAug5.mp3
Category:Social Media Marketing -- posted at: 2:12pm EST

Whether you'e working for a big company or a small one, the advertising industry is getting crunched in all directions. Mark and Brooke look at trends in TV, digital, podcasts, TikTok, and gaming that will determine the future of advertising.

Direct download: MarkJune22.mp3
Category:Social Media Marketing -- posted at: 4:54pm EST

Some social media influencers have turned their lives into a dramatic, brand-fueled play. Nothing seems real, let alone authentic. What does that mean for marketers? Mark and Brooke also cover an attempt to measure company culture and a shocking look at the data your iPhone is broadcasting about you.

Direct download: July9Mark.mp3
Category:Social Media Marketing -- posted at: 2:29am EST

New monetization considerations at Facebook, with short video content, and Google maps comes to the forefront in this new show. And Mark and Brooke introduce a new video feature exploring the wonders of mukbang!

Direct download: MarkJune24.mp3
Category:Social Media Marketing -- posted at: 5:41am EST

Samsung announced a new AI technology that allows somebody to create "deep fake" videos of individuals with a single photograph. As the ease of this technology improves and costs come down, every business is vulnerable to advanced forms of deception. How do you prepare for this now? Mark Schaefer and Brooke ("Brookie Cookie") Sellas take on this critical topic.

Direct download: MarkJune10.mp3
Category:Social Media Marketing -- posted at: 4:25pm EST

Trolls seem to ruin everything good about the web with their persistent, hate-filled ranting. But there is a fascinating psychology behind what they do and why. Mark Schaefer and Brooke Sellas examine this topic, as well as the case against influencers and a scientific proof of content shock. The hosts also consider the art of spam.

Direct download: MarkMay27FINAL.mp3
Category:Social Media Marketing -- posted at: 6:23pm EST

The number of consumers refusing to participate in research has quadrupled since 1990, imperiling some marketing efforts. Mark and Brooke look at the problem, ding Instagram on a weird strategy, and agree with Amazon's tough stance on employee productivity. They also sing.

Direct download: MarkMay13.mp3
Category:Social Media Marketing -- posted at: 6:26am EST

Values-based marketing is a hot topic. Aligning with customer values is an important consideration but what happens when a company starts to act more like a non-profit? A fascinating discussion! Hosts Mark Schaefer and Brooke Sellas also demonstrate ASMR live, look at the retail apocalypse and show why Dell CCO Karen Quintos is a great marketing leader.

Direct download: MARK_APR_FINAL.mp3
Category:Social Media Marketing -- posted at: 2:18pm EST

Hosts Mark Schaefer and Brooke Sellas look at the mega-trends forming the future of social media. The future is hazy for marketers ready to place their bet. The show also looks at the economics of live events and the hottest (secret!) chat app for teens

Direct download: MarkApril15.mp3
Category:Social Media Marketing -- posted at: 2:17pm EST

Hosts Mark Schaefer and Brooke Sellas cover highlights from Social Media Marketing World and Mark points out a lemming-like marketing trend. The show features BossMom Dana Malstaff and advice on monetizing a Facebook Group, plus using social for government surveillance.

Direct download: MarkApril1_-PUBLISH.mp3
Category:Social Media Marketing -- posted at: 9:10am EST

Ted Wright is a word of mouth marketing pioneer. On this final episode of the Rebellion Papers, Ted discusses why the world's oldest marketing idea has never been more important or relevant in the post-loyalty era.

Direct download: LastBonus.mp3
Category:Social Media Marketing -- posted at: 9:33am EST

A new co-host is welcomed onto the Marketing Companion to discuss the growing concern over digital monopolies. This has become a political issue in the U.S. that extends beyond party lines. Is the Facebook franchise doomed? The hosts also discuss a new book by Brian Solis and digital burn-out.

Direct download: MarkBrooke.mp3
Category:Social Media Marketing -- posted at: 7:34pm EST

In this special episode, Mark Schaefer says farewell to Tom Webster as the long-time co-host of The Marketing Companion and announces plans for a re-boot of the podcast.

Direct download: MarkWithoutTom.mp3
Category:Social Media Marketing -- posted at: 8:31am EST

In this limited edition series, Mark Schaefer introduces the innovative marketers featured in his book "Marketing Rebellion." Marc Simons is one of the founders of Giant Spoon, a path-finding agency creating fun and immersive customer experiences. He's leading the way with this controversial new marketing approach.

Direct download: Bonus_4_-_March_11.mp3
Category:Social Media Marketing -- posted at: 4:27pm EST

In this show, Mark and Tom look at some eye-popping new data covering the social media landscape. For an up-to-the-minute glimpse of the social web, you won't want to miss this show!

Direct download: March4FINAL.mp3
Category:Social Media Marketing -- posted at: 2:13am EST

In this limited edition series, Mark Schaefer introduces two of the innovative marketers featured in his book "Marketing Rebellion." Steve Rayson, founder of BuzzSumo, contends that the biggest problem in our field is the over-use of technology and automation. Marketing icon Philip Kotler urges marketers to adopt a more human-centric approach that emphasizes emotion and experiences.

Direct download: Bonus_3_-_Feb_25.mp3
Category:Social Media Marketing -- posted at: 4:22pm EST

Mark and Tom look at surprising new data on hard-to-find marketing skills, the idea of creating a career as a social media influencer, and the myth of employee advocacy.

Direct download: MarkFeb18.mp3
Category:Social Media Marketing -- posted at: 6:51pm EST

In this limited edition series, Mark Schaefer introduces some of the innovative marketers featured in his book "Marketing Rebellion." Megan Conley is a ground-breaking agency founder who insists that tomorrow's customer journeys will be co-created with the involvement of our customers.

Direct download: Bonus_2_-_Feb_11.mp3
Category:Social Media Marketing -- posted at: 3:21pm EST

Too many times companies are saying "whoops" after introducing new ideas. Testing new ideas becomes complicated when the sample size has to be large and consumers don't want to be treated like lab rats. Mark Schaefer and Tom Webster unpack this vital issue. They also discuss the opportunity to turn Marketing Companion into a television series.

Intro music credits: Heartwarming by Kevin MacLeod is licensed under a Creative Commons Attribution license (https://creativecommons.org/licenses/by/4.0/) Source: http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1100207 Artist: http://incompetech.com/

Direct download: MarkFeb4.mp3
Category:Social Media Marketing -- posted at: 4:28pm EST

In this limited edition series, Mark Schaefer introduces some of the innovative marketers featured in his book "Marketing Rebellion." Martin Lindstrom is a fascinating anthropologist who plops himself into the middle of homes and businesses to find the consumer secrets others miss. He is leading the way in a new way to view marketing leadership.

Direct download: Bonus_1_-_Jan_28.mp3
Category:Social Media Marketing -- posted at: 4:14pm EST

How do you win in a post-loyalty, post-sales funnel, post-advertising world? Mark Schaefer discusses the genesis of his new book "Marketing Rebellion" with Tom Webster and reveals some exciting bonus content coming to Marketing Companion fans.

Direct download: MarkCORRECTED.mp3
Category:Social Media Marketing -- posted at: 4:52pm EST

When it comes to marketing and business leaders, Kerry Gorgone has talked to some of the best through her Marketing Smarts podcast. In this special episode of The Marketing Companion, Mark and Kerry discuss the leaders and marketing wisdom that have inspired her the most over the years.

Direct download: MarkJan72019FINAL.mp3
Category:Social Media Marketing -- posted at: 3:26pm EST

The advertising industry is convulsing as traditional channels dry up. This episode explores how "pipelines" are effortlessly feeding products into consumer households, why young influencers are ruling the roost and how advertising's brightest light is destroying new publishing models. Mark and Tom hand our their annual "wurst" awards.

Direct download: MarkChristmasFinal.mp3
Category:Social Media Marketing -- posted at: 7:40pm EST

In this episode, Mark and Tom dissect research indicating severe reliability problems with popular sentiment analysis algorithms. They also discuss re-branding strategy in the news, new evidence of mis-trust in corporate brands and Alexa's growing dominance.

Direct download: MarkDec10FINAL.mp3
Category:Social Media Marketing -- posted at: 1:42pm EST

Mark and Tom talk about why Microsoft's president is calling for immediate legislation on some new technology, why ad agencies are losing business to consulting firms and why "the show" may be the most important consideration to your marketing plan. It all points to changes on the marketing landscape.

Direct download: MarkNov26FINAL.mp3
Category:Social Media Marketing -- posted at: 8:08pm EST

Marketers have too little time and too much data. Why isn't AI making a positive impact on data analysis yet? How will new opportunities with smart speakers integrate with AI and what does the artificial intelligence revolution mean for business education? Nipsey makes a surprise appearance to show off new human-like qualities.

Direct download: MarkNov9Final.mp3
Category:Social Media Marketing -- posted at: 10:40am EST

Hosts Mark Schaefer and Tom Webster explain how a strong economy impacts professional behavior, why streaming television is heading for a fall-out and how Facebook's first entry into hardware tips the creepy scale

Direct download: Mark10-28.mp3
Category:Social Media Marketing -- posted at: 4:00pm EST

Host Mark Schaefer reflects on lesson learned in his ten years as an entrepreneur, and Tom Webster dissects why there are no new social media channels emerging.

Direct download: MarkOct15.mp3
Category:Social Media Marketing -- posted at: 2:12pm EST

Mark and Tom explain why you should be excited by the promise of Medium, nervous about the WSJ coverage of internal Google politics, and applauding an insurance company for doing something crazy cool.

Direct download: MarkOct1.mp3
Category:Social Media Marketing -- posted at: 4:11am EST

Hosts Mark Schaefer and Tom Webster tackle three huge topics: New regulations trying to get internet companies to conform globally to one country's standards, political stands in the marketing mix, and Apple's third act. Also, there is a surprise performance from Nipsey the smart speaker.

Direct download: Mark-Sep16.mp3
Category:Social Media Marketing -- posted at: 6:31pm EST

In this episode Mark and Tom talk about some of their favorite marketing stories and lessons on the marketing genius of KISS, why intrapreneurship won't work, and how singer Tom Jones is a master networker.

Direct download: Mark-Sep3.mp3
Category:Social Media Marketing -- posted at: 7:52am EST

In this episode, Mark and Tom review new research that points to vast opportunities in the podcast world. This show goes deep into podcasting reality and unearths data-driven insights all podcasters need to consider to develop and grow their shows.

Direct download: MarkAug20.mp3
Category:Social Media Marketing -- posted at: 6:05pm EST

Mark Schaefer and Tom Webster discuss the growing challenge of establishing emotional connection in a world of declining loyalty and point to an amazing success at Spotify, the rise of anger on Facebook, and a revolution at LinkedIn. They also vanquish Mercury Retrograde.

Direct download: Mark136.mp3
Category:Social Media Marketing -- posted at: 5:52am EST

The retail industry has been in a state of upheaval for decades. Is a store that sells no goods the future? Tom Webster and Mark Schaefer think so, and they discuss it in this new episode of The Marketing Companion. Listen in as they also debate what will happen when digital ad prices keep rising, a threat to marketing nobody's really discussing, and their effort to make The Marketing Companion the world's most hipster podcast.

Direct download: MarkEp135.mp3
Category:Social Media Marketing -- posted at: 2:56pm EST

Hosts Mark Schaefer and Tom Webster dissect several big new ideas, including the role of customer engagement in digital transformation, Facebook's big new opportunity for community leaders, and a content marketing fail from GE (or, is it?). Plus, Tom riffs on cows.

Direct download: Mark134.mp3
Category:Social Media Marketing -- posted at: 4:33am EST

Against all odds, Mark and Tom have completed five years of podcasting together. In this episode, the hosts reflect on how they got started, how the program has changed and what's next for The Marketing Companion faithful.

Direct download: 5thAnniversaryF.mp3
Category:Social Media Marketing -- posted at: 7:32pm EST

In this episode, hosts Mark Schaefer and Tom Webster review some of their favorite recent marketing books, including new releases from Bernadette Jiwa and Neen James.

Direct download: FavouriteBooks.mp3
Category:Social Media Marketing -- posted at: 6:21pm EST

Hosts Mark Schaefer and Tom Webster examine several current marketing issues, including a stroke of brilliance from Amazon, Google culture, and the unexpected dominance of Facebook in the surging private messaging space.

Direct download: MarkMay14.mp3
Category:Social Media Marketing -- posted at: 4:38pm EST

In this episode, hosts Mark Schaefer and Tom Webster talk about a new Schaefer book in the works, AI, hacking, and how companies are being forced to take a social, and even political, stand in the world today. This trend is undeniable, but flies in the face of classical economics. how does a marketer sort it out?

Direct download: MarkApril.mp3
Category:Social Media Marketing -- posted at: 7:23pm EST

There are a number of ethical issues emerging as technology allows us to connect to consumers in new ways. Just because we can, should we? In this episode, hosts Mark Schaefer and Tom Webster look at "addiction" as a goal, the cultural implications of AI, and new research on the time it takes to become a friend. And oh yes, to celebrate a milestone, they introduce the world's first audio infographic!

Direct download: The_New_Ethics_of_Marketing.mp3
Category:Social Media Marketing -- posted at: 7:35am EST

Hosts Mark Schaefer and Tom Webster reflect on the hot topics they covered five years ago and discuss the relevancy of influence marketing (and Klout), Google Glass, Twitter strategy and more. And they bring out a retro look at Google Pants!

Direct download: 5years.mp3
Category:Social Media Marketing -- posted at: 5:56pm EST

Mark Schaefer and Tom Webster discuss revealing new research that may indicate a tipping point for social media, video, podcasts and smart speakers like Alexa and Google Home.

Direct download: MarketingCampMarch19.mp3
Category:Social Media Marketing -- posted at: 6:23am EST

Social media marketing has been the hottest marketing concept for the last 10 years. Is it losing steam, or just taking off? In this episode, hosts Mark Schaefer and Tom Webster look at the data and reveal new perspectives on where social media fits in the marketing mix. The fellas also reveal a new premium service to sell fake followers so you can become an influencer in record time!

Direct download: MCMarch5.mp3
Category:Social Media Marketing -- posted at: 6:25pm EST

How important is it to create customer experiences that lead to awareness and loyalty? In this episode, Mark and Tom explore dramatic trends impacting any strategy involving customer experience. They also dive into stupid agency tricks and a wishlist for our favorite tech leaders. And Tom issues an apology for mis-casting Mark!

Direct download: MARKETING_EXPERIENCE.mp3
Category:Social Media Marketing -- posted at: 7:36pm EST

What is "Tech-lash?" Mark and Tom cover a variety of subjects in this fast-paced show. They cover the Facebook changes, an explosive report on influence marketing, the fastest-growing tech gadget (surprise!) and new rumbles about a backlash against the largest tech companies.

Direct download: MARKFeb.mp3
Category:Social Media Marketing -- posted at: 6:38pm EST

Have you ever wanted to learn what Mark and Tom actually do for a living? In this unusual episode Mark and Tom open the curtains and talk about their careers -- How they got to where they are today and how they intend to remain relevant for the next level. A fascinating discussion about relevance in the fast-changing digital age!

Direct download: MarkEpisode.mp3
Category:Social Media Marketing -- posted at: 5:20am EST

Special guest Mitch Joel, president of Mirum, discusses the challenges of the modern marketing agency. What are the implications of higher levels of competition, the trend toward bringing work in-house, the impact of AI and other new technologies, and the emerging eCommerce on-ramps? You won't want to miss this fascinating discussion!

Direct download: MarkJan.mp3
Category:Social Media Marketing -- posted at: 8:11pm EST

New research from Ford shows that consumers are polarized, energized and a bit weirded out by what marketing is up to these days. Hosts Mark Schaefer and Tom Webster take a look at this new report and discuss the implications for business leaders. And they have a casting call for "Marketing Companion: The Movie." Who will play Mark?

Direct download: Cocooning_consumers_and_more_amazing_mega-trends.mp3
Category:Social Media Marketing -- posted at: 8:29am EST

How could writing a book help you establish thought leadership, open new opportunities, and grow your business? Hosts Mark Schaefer and Tom Webster explore these issues and open the Marketing Companion Holiday Catalogue for exciting gift "ideas."

Direct download: MarkChristmas.mp3
Category:Social Media Marketing -- posted at: 1:16pm EST

Five years ago I predicted that Facebook would become the most evil company on earth. The claim was tongue-in-cheek, but the logic was solid:

  1. The "raw material" that Facebook uses to build its wealth is our personal information.
  2. As a public company, Facebook has a mandate to grow its profits every quarter, without exception, without end.
  3. At some point, to meet that relentless financial goal, Facebook will have to take greater and greater risks in both collecting our personal information and monetizing it.
  4. ... and that sets up the potential for evil.

We caught a glimpse of how Facebook might do this when the doors were blown open on a controversial experiment the company conducted to manipulate emotions through the news feed. What is really going on at Facebook? Will my prediction eventually become true? Is Facebook evil?

Facebook evil, the inside story

A number of high-profile executives have recently weighed-in on the "Facebook evil" factor:

  • In his final days as president, Barack Obama himself warned that Facebook and Twitter were becoming a threat to democracy. “We become so secure in our bubbles that we accept only information, whether true or not, that fits our opinions, instead of basing our opinions on the evidence that’s out there.”
  • Former Facebook executive Chamath Palihapitiya recently echoed this sentiment. “Do I feel guilty? Absolutely I feel guilt,” he told CNN. “Nobody ever thought that you could have such a massive manipulation of the system. You can see the reaction of the people who run these (social media) companies. They never thought it was possible.”
  • Sean Parker, who briefly served as Facebook's president, said the social networking site exploits human psychological vulnerabilities through a validation feedback loop that gets people to constantly post to get even more likes and comments. “It's exactly the kind of thing that a hacker like myself would come up with, because you're exploiting a vulnerability in human psychology,” he said. “The inventors, creators understood this consciously. And we did it anyway."

The psychology behind Facebook became the center of a public debate when a story about a company called Dopamine showed how it is using psychology and neuroscience to manipulate users into a state of social media addiction. And, it's working.

Is social media addiction OK?

What is the ethical boundary? Don't all business people want customers to be "addicted" to their products? If you're a public company like Facebook, don't you in fact have a mandate to make customers addicted to your business? “God only knows what Facebook is doing to our children’s brains,” Sean Parker said at a recent event. But it doesn't take God to figure it out. Some university researchers are already putting the puzzle together. A study shows that the number of teens experiencing severe anxiety (with social media a leading cause) is exploding. When does business and public health collide and crash? I have to wonder ... when will the world wake-up and understand the full truth of Facebook? And what will it mean to marketing when that happens?

Let's explore some more ...

Tom Webster and I thought this would be an excellent debate for our latest episode of The Marketing Companion. What are the ethics of social media addiction? In this episode, Tom and I also cover the current state of Twitter. Their third quarter earnings announcement beat Wall Street expectations and user growth had a surge. How does Twitter fit today in the marketing mix? A third topic on our program is a news event that shook social media and I'm not sure most people caught its significance ... A Chinese company bought part of Snapchat's parent company. We discuss why this is a watershed moment in the history of social media marketing. And finally, Tom brings out a favorite piece of spam to demonstrate once again that it's not annoying ... it's an art form! Let's go ... 

Please support our extraordinary sponsors. Our content is free because of their generosity. Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com.

88% of Consumers check online before making a purchasing decision. Brand24 gives you instant updates about what your customers are saying about you. Now you can give them timely responses and give your customers peace of mind. With Media monitoring you can search the web for key topics, trends, or discussions. Brand24 enables you to reach customers, so you can react and engage quickly to real-time comments made about your brand. Imagine having all your channels in one place – that’s Brand24. Plus, with Apple and Android apps, you can track customers, trends, and insights on the go. At Brand24.com/companion you’ll receive THREE MONTHS FREE, just for our podcast fans!

The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typeform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Try this extraordinary application today and go to Typeform.com/companion for a special 30 percent off discount for our podcast fans!

SoloSegment’s Site Search Inspector illuminates a huge blind spot for marketing teams and helps them unlock the revenue trapped there. If you’re like 85% of companies, you have no idea what’s going on in your site’s search engine. You either don’t have measurements or you ignore what you have. Up to 30% of your visitors search and they could be your best customers. Site Search Inspector targets the site search customer experience with a set of proprietary measures designed to improve success. They’re so convinced you’re going to improve your success rates, they’ve tripled the free trial period to 45-days and they’re offering 10% off an annual subscription. You can find this special offer on solosegment.com/companion

Direct download: FacebookEPISODE.mp3
Category:Social Media Marketing -- posted at: 11:51am EST

On the new episode of The Marketing Companion, Tom Webster and I open up a discussion on three touchy issues in the digital realm. YouTube's deplorable algorithm: The New York Times reported that evil people have been slipping violent cartoon knock-offs into the YouTube Kids channel.

In this case, relying on an algorithm to vet children's programming is unacceptable. This is a problem that is not difficult to solve but it appears to us like greed and laziness is driving the wrong behaviors. We make a case that YouTube should be held to the same standard as traditional television networks. Is regulation in the cards? We say yes. Social sharing in decline -- Steve Rayson of Buzz Sumo published research that shows an apparent correlation between the amount of content that is published on a subject and the amount the content is shared. In other words, as a topic grows saturated with content, people become weary of the content and engage less. We discuss how Content Shock isn't a trend, it's a wave.

One touchy implication for marketers: A very common strategy of "piling on" to popular content topics doesn't work. Outing people on social media -- We discuss the recent sexual harassment episodes involving Weinstein, Spacey and Scoble and how social media has become the engine for "outing." What are the implications for business, for marketing, for working with influencers? And what is the psychology behind accepting or rejecting these claims? Are we in a world where accusations become facts? We also introduce Nipsey: The new Marketing Companion smart speaker system. Let's just say it still has some development work ahead! This is a very provocative and interesting show. You won't want to miss it ... 

Please support our extraordinary sponsors. Our content is free because of their generosity. Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com.

88% of Consumers check online before making a purchasing decision. Brand24 gives you instant updates about what your customers are saying about you. Now you can give them timely responses and give your customers peace of mind. With Media monitoring you can search the web for key topics, trends, or discussions. Brand24 enables you to reach customers, so you can react and engage quickly to real-time comments made about your brand. Imagine having all your channels in one place – that’s Brand24. Plus, with Apple and Android apps, you can track customers, trends, and insights on the go. At Brand24.com/companion you’ll receive THREE MONTHS FREE, just for our podcast fans!

The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typeform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Try this extraordinary application today and go to Typeform.com/companion for a special 30 percent off discount for our podcast fans!

SoloSegment’s Site Search Inspector illuminates a huge blind spot for marketing teams and helps them unlock the revenue trapped there. If you’re like 85% of companies, you have no idea what’s going on in your site’s search engine. You either don’t have measurements or you ignore what you have. Up to 30% of your visitors search and they could be your best customers. Site Search Inspector targets the site search customer experience with a set of proprietary measures designed to improve success. They’re so convinced you’re going to improve your success rates, they’ve tripled the free trial period to 45-days and they’re offering 10% off an annual subscription. You can find this special offer on solosegment.com/companion

Direct download: NIPSY.mp3
Category:Social Media Marketing -- posted at: 5:51pm EST

One of my great marketing heroes is Tom Fishburne. Not only is he a brilliant innovator and marketer, he is THE WORLD-FAMOUS MARKETOONIST: humor in marketing On the new episode of The Marketing Companion, Tom Webster and I had the great fun and pleasure of interviewing Tom about humor in marketing including ...

  • The "slow revelation" that made him realize humor could be a key part of his marketing future
  • The connection between "story" and humor in corporate communications
  • The process companies go through to add humor to their marketing communications
  • Why the best humor starts with pain points
  • What happens when you get it wrong
  • How you consider humor, cultural references, and the international audience
  • Tom discusses his new book Your Ad Ignored Here: Cartoons from 15 Years of Marketing, Business, and Doodling in Meetings

And Webster and I challenge each other to a joke-off. I won. You won't want to miss this interesting (and funny!) episode about humor in marketing ... 

Please support our extraordinary sponsors. Our content is free because of their generosity. Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com.

88% of Consumers check online before making a purchasing decision. Brand24 gives you instant updates about what your customers are saying about you. Now you can give them timely responses and give your customers peace of mind. With Media monitoring you can search the web for key topics, trends, or discussions. Brand24 enables you to reach customers, so you can react and engage quickly to real-time comments made about your brand. Imagine having all your channels in one place – that’s Brand24. Plus, with Apple and Android apps, you can track customers, trends, and insights on the go. At Brand24.com/companion you’ll receive THREE MONTHS FREE, just for our podcast fans!

The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typeform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Try this extraordinary application today and go to Typeform.com/companion for a special 30 percent off discount for our podcast fans! 

SoloSegment’s Site Search Inspector illuminates a huge blind spot for marketing teams and helps them unlock the revenue trapped there. If you’re like 85% of companies, you have no idea what’s going on in your site’s search engine. You either don’t have measurements or you ignore what you have. Up to 30% of your visitors search and they could be your best customers. Site Search Inspector targets the site search customer experience with a set of proprietary measures designed to improve success. They’re so convinced you’re going to improve your success rates, they’ve tripled the free trial period to 45-days and they’re offering 10% off an annual subscription. You can find this special offer on solosegment.com/companion

Direct download: Humour.mp3
Category:Social Media Marketing -- posted at: 6:05pm EST

I had an opportunity to attend the outstanding Marketing Profs B2B Forum and witness a truly tour-de-force speech by my friend and podcast co-host Tom Webster. Although we had mentioned this talk in a previous podcast episode, I had not seen Tom's presentation and I found his insights to be remarkable and very relevant to marketing today.

I thought our Marketing Companion fans needed to hear some of those insights. Using lessons from his political research, Tom makes the case that you can't win in marketing today by staying in the "treetops," by immersing yourself in dashboards. You need to get down in the trees and get back to basics by visiting customers. He argues for radical segmentation to the point that "personas" may be out of style. In the new episode we also discuss quite a remarkable revelation made by Dharmesh Shah, one of Hubspot's co-founders.

Shah said that content marketing is now pay-to-play and that content today has a "cover charge." In addition, you'll hear these snippets:

  • "I'm feeling this in my loins"
  • "I've found a younger podcast host."
  • "We want our freedom, we want more Mark."

You'll have to hear it to believe it, I suppose. Here we go: 

Please support our extraordinary sponsors. Our content is free because of their generosity. Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com.

88% of Consumers check online before making a purchasing decision. Brand24 gives you instant updates about what your customers are saying about you. Now you can give them timely responses and give your customers peace of mind. With Media monitoring you can search the web for key topics, trends, or discussions. Brand24 enables you to reach customers, so you can react and engage quickly to real-time comments made about your brand. Imagine having all your channels in one place - that’s Brand24. Plus, with Apple and Android apps, you can track customers, trends, and insights on the go. At Brand24.com/companion you’ll receive THREE MONTHS FREE, just for our podcast fans!

The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typeform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Try this extraordinary application today and go to Typeform.com/companion for a special 30 percent off discount for our podcast fans!

SoloSegment's Site Search Inspector illuminates a huge blind spot for marketing teams and helps them unlock the revenue trapped there. If you're like 85% of companies, you have no idea what's going on in your site's search engine. You either don't have measurements or you ignore what you have. Up to 30% of your visitors search and they could be your best customers. Site Search Inspector targets the site search customer experience with a set of proprietary measures designed to improve success. They're so convinced you're going to improve your success rates, they've tripled the free trial period to 45-days and they're offering 10% off an annual subscription. You can find this special offer on solosegment.com/companion

Direct download: Lazy.mp3
Category:Social Media Marketing -- posted at: 5:45am EST

There's a lot of pressure to create content today. Epic, authentic, viral content. But perhaps the key to content success is not necessarily through originality, but through creating a wise curated content stream that helps people save time and money. Most industries have at least one go-to newsletter of curated business highlights.

If your industry doesn't have that, maybe it's a golden opportunity. I've seen people create curated content in pharma, tech, defense, and entertainment. Many have gone on to leverage this real or perceived expertise into consulting, books, and speaking careers. But summarizing the work of others isn't necessarily easy.

In fact there is a certain art to it which we cover on the newest episode of The Marketing Companion. In this episode, Scott Monty takes over as co-host for a day and explains his process behind the Full Monty newsletter. He explains how an internal newsletter at Ford Motor Company was the inspiration for what has become the go-to weekly content in the digital marketplace. We also explore why there seems to be a "Tom Webster bias" creeping into the show ... 

Please support our extraordinary sponsors. Our content is free because of their generosity. Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com.

The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typeform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Go to Typeform.com/companion to receive a special 30 percent off discount for our podcast fans!

Between 30 percent and 50 percent of your online visitors use your website’s search function. But analysis proves that customers rarely see the precise content that leads to a sale. Why leave this conversion opportunity to chance? Deliver search results that create sales conversions by deploying the powerful machine learning intelligence of Site Search Inspector from SoloSegment. Site Search Inspector can be set up quickly and continuously “learns” how to improve your search conversions. Visit the SoloSegment discount page to get 10 percent off your order for Marketing Companion fans!

Direct download: Marketing_dominance.mp3
Category:Social Media Marketing -- posted at: 6:48am EST

In this new episode of The Marketing Companion, Tom Webster and I cover some of the highlights of the 2017 Content Marketing World. It was the first conference Tom and I attended together for some time so it was a good opportunity to compare notes on the content marketing spectacular. We discuss:

  • Why Tom faced a nearly empty room for his politics-related talk
  • Why Mark thinks "loyalty" is a fading marketing idea
  • Content Marketing World hits and misses
  • And as a bonus, we announce new plans for Companion Storm 2!

Check it out! 

Please support our extraordinary sponsors. Our content is free because of their generosity.

Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com.

The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typeform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Go to Typeform.com/companion to receive a special 30 percent off discount for our podcast fans!

Between 30 percent and 50 percent of your online visitors use your website’s search function. But analysis proves that customers rarely see the precise content that leads to a sale. Why leave this conversion opportunity to chance? Deliver search results that create sales conversions by deploying the powerful machine learning intelligence of Site Search Inspector from SoloSegment. Site Search Inspector can be set up quickly and continuously “learns” how to improve your search conversions. Visit the SoloSegment discount page to get 10 percent off your order for Marketing Companion fans!

Direct download: TMC_New.mp3
Category:Social Media Marketing -- posted at: 9:33am EST

It seems like everywhere you look the news is bad for the ad industry. In just the last few weeks, the news has reported ...

  • The stock value for many large agencies is in decline as company billings fall.
  • Traditional ad impressions are down almost everywhere as newspapers, radio, and magazines struggle to survive.
  • Many of their customers -- the big CPG brands -- are cutting ad spending as their most valuable products struggle to be relevant to today's digital consumers.
  • Ad blocking continues to rise in developed nations (Ad Age called it an "apocalypse")
  • Many companies are bringing the rising areas of influence and content marketing in-house to save costs and maintain direct relationships.

Like I said ... a mess. What's the future of Madison Avenue and how does it turn things around in this rapidly changing world? That would be a fun discussion to have ... which is exactly what Tom Webster and I do in this new episode of The Marketing Companion. You won't want to miss this scintillating analysis!

Resource mentioned in this episode WSJ article on advertising decine Please support our extraordinary sponsors. Our content is free because of their generosity. Many thanks to our friend Scott Monty for the awesome show intro.

Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com.

The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Go to Typeform.com/companion to receive a special 30 percent off discount for our podcast fans!

Between 30 percent and 50 percent of your online visitors use your website's search function. But analysis proves that customers rarely see the precise content that leads to a sale. Why leave this conversion opportunity to chance?

Deliver search results that create sales conversions by deploying the powerful machine learning intelligence of Site Search Inspector from SoloSegment. Site Search Inspector can be set up quickly and continuously "learns" how to improve your search conversions.

Visit the SoloSegment discount page to get 10 percent off your order for Marketing Companion fans!

Direct download: 112.mp3
Category:Social Media Marketing -- posted at: 3:03pm EST

In this very personal episode of The Marketing Companion, hosts Mark Schaefer and Tom Webster reveal their own best marketing successes and failures. Learn why desperation may be a key to success, how money is made in the margins, and why a dial-up internet connection destroyed a great business. Mark and Tom also announce plans for the first human-powered self-driving vehicle!

Direct download: Personal_marketing_successes_and_failures.mp3
Category:Social Media Marketing -- posted at: 11:45am EST

Starting a new social network is a perilous prospect. The battlefield is littered with companies that had big ideas and little results ...

  • Meerkat
  • Ello
  • Path
  • Google+

It's a tricky business. A new social platform needs to solve a unique customer problem or find an under-served niche and then avoid assassination by Facebook (by having intellectual property and a huge war chest to protect it).

It has been so difficult breaking into the pantheon of elite social networks that in the past five years there has only been one new entry (Snapchat) that is attracting significant advertising dollars.

Until now.

Amazon Spark is news

This month Amazon launched its own social network, Spark. Amazon Spark is available through the mobile app and is sort of a mash-up of Instagram and Yelp. And I think it's going to be a hit for several reasons.

It passes the Schaefer sniff test: It occupies a unique niche and Amazon has the war chest to do it right. Also, unlike Google, which seems to use its best customers as guinea pigs as it tries to "fail fast," Amazon is more methodical. When it introduces something new, it is usually done right.

Another reason I think this is going to work is because it is addictive. Since you get to tailor your experience, you only see posts about products that will delight you. It's like flipping through an Instagram account of awesome products and how people are using them.

It's early days. Will it work? Who knows, but as a marketer, I am certainly paying attention to ANY significant new effort from Amazon and I think this is a winner.

And there's more.

In our new episode of The Marketing Companion, Tom Webster and I discuss this new social network and more. We also get into:

  • Projections of augmented reality dominance
  • YouTube versus Netflix in the video wars
  • Lessons in customer service (or the lack of it)

Also, Tom and I experiment with "Chipmunk Speed." You'll have to hear it to believe it. You won't want to miss this!

Please support our extraordinary sponsors. Our content is free because of their generosity.

Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available here: fullmontyshow.com.

The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Go to Typeform.com/companion to receive a special 30 percent off discount for our podcast fans!

CoSchedule is the world’s number one marketing calendar utility, used by more than 8,000 companies. The application allows users to build out their entire marketing strategy from one master calendar, collaborate with their teams, and streamline their entire execution process in one place. CoSchedule is the web’s most popular marketing calendar and the fastest growing startup in North Dakota. Ranked as the best business tool built by a startup on Entrepreneur.com. Get your Marketing Companion 30-day free trial by heading to www.coschedule.com/marketing-companion.

BuzzSumo is the world’s best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights into content discovery, monitoring, influencers, and outreach, content research and planning, and competitor research. It is an indispensable application for content research, analysis and SEO. Find out why so many Marketing Companion fans are now hooked on Buzzsumo. Check out BuzzSumo’s powerful technology to look at the hottest content trends down to the hour!

Direct download: Amazons_new_social_network.mp3
Category:Social Media Marketing -- posted at: 2:00am EST

Google search goes away?

You might think this title is ridiculous. Maybe even sensational. But traditional web search is changing dramatically and it's a real concern for marketers and traditional SEO. Let me explain ... As consumers, we depend on a reliable list of products and references from Google to get through our daily lives, find the right dress, or answer a question in an argument. Google now processes 40,000 search inquiries every second of the day! On the business side, we want to be the answer. This is the heart of the digital marketing battle -- Whether organic or paid, we want to be at the top of the search results. This is the penultimate goal of content marketing - to earn our way to the top of that list of Google content recommendations. But what if there was no longer a list of results? What if there was just one answer ... And it wasn't coming from Google.

The new way to search emerges

In 2015, voice search went from a statistical zero to 10 percent of all search results and ComScore estimates that by 2020, 50 percent of all searches will be by voice. While it won’t likely replace existing screen-based search, voice search is already enough of a factor that businesses need to understand strategies for being found this way. And a significant portion of those strategies will be new: No one I know of really has an existing SEO strategy for Siri! As evidenced by a new Smart Audio Report from Edison Research and NPR, smart speakers are becoming part of our daily lives, and at least at this point, the winner is Amazon Echo (better known as "Alexa.") Google has its "Home" product and Microsoft, Apple and other companies will have serious entries soon, but the biggest beneficiary of the boom in voice-controlled personal assistants and search has been Amazon.

An indispensable voice

This new home appliance is having an increasing impact in people's lives. Developing a "voice search skill" is like learning to type with your thumbs five years ago. Smart speakers are becoming part of the fabric of our lives:

  • 65% of smart speaker owners indicate they would not want to go back to life before getting their devices, and 42% say their device is now “essential” to their everyday life.
  • 70% of smart speaker owners say they are listening to more audio at home since acquiring their device – across news/talk, podcasts, audiobooks and music.
  • Among smart speaker owners, 45% expect to purchase another device – and, of the non-owners surveyed, more than half say they are likely to purchase their first smart speaker in the next six months.

Another important finding is that smart speaker owners are using the devices to manage their homes. Owners who make their home “smart” say they most often connect smart speakers to control home lighting, the thermostat, home security systems, and outdoor lighting and sprinklers.

Smart speakers are also particularly appealing to parents. Eight-in-ten parents say these devices have made it easier to entertain their children.

The economic on-ramp

From a marketing standpoint, the idea that fascinates me is that increasingly, these speaker will be the "economic on-ramp" for commerce, as Google search is now. However, Amazon will try to direct you to the Amazon eco-system and Apple will try to keep you in the Apple eco-system. This is where the real battleground will be. Who will "own" or partner with the Wal-Mart eco-system? Will we choose a car in the future due to the brand of smart speaker we like best? Will one part of our home be controlled by Google, another part by Amazon, while an Apple device plays out TV and music? What IS the strategy when Google search becomes less important, at least as we now know it? It makes for a fascinating discussion ... and in fact Tom Webster and I had one on a new episode of The Marketing Companion podcast. You won't want to miss this debate! Please support our extraordinary sponsors. Our content is free because of their generosity. Many thanks to our friend Scott Monty for the awesome show intro. Be sure to check out his amazing newsletter The Full Monty and his new podcast available
 
The results don’t lie: Typeform has a 57% completion rate on surveys, against the industry average of 20% (according to Survey Gizmo). The difference? Typeform’s one-question-at-a-time interface creates a memorable user experience. Use images, animated GIFs, and even video to express yourself more fully. And Typform integrates with your favorite tools including Google Sheets, MailChimp, Airtable, and hundreds more. Remember: What you ask matters. How you ask is everything. Go to Typeform.com/companion to receive a special 30 percent off discount for our podcast fans!
 
CoSchedule is the world’s number one marketing calendar utility, used by more than 8,000 companies. The application allows users to build out their entire marketing strategy from one master calendar, collaborate with their teams, and streamline their entire execution process in one place. CoSchedule is the web’s most popular marketing calendar and the fastest growing startup in North Dakota. Ranked as the best business tool built by a startup on Entrepreneur.com. Get your Marketing Companion 30-day free trial by heading to www.coschedule.com/marketing-companion.
 
BuzzSumo is the world’s best way to discover, analyze and amplify your content. Run over to BuzzSumo today for a 14 day free trial. Beyond data, BuzzSumo offers priceless insights into content discovery, monitoring, influencers, and outreach, content research and planning, and competitor research. It is an indispensable application for content research, analysis and SEO. Find out why so many Marketing Companion fans are now hooked on Buzzsumo. Check out BuzzSumo’s powerful technology to look at the hottest content trends down to the hour!
Direct download: A_new_marketing_channel_emerges.mp3
Category:Social Media Marketing -- posted at: 3:37am EST